Shipping & Delivery Policy

1. Applicability and nature of delivery

This Shipping & Delivery Policy ("Policy") applies to all paid products purchased on eduaspire.in, offered by Midaspire Solutions Private Limited ("EduAspire", "we", "us", "our"), currently comprising EduAspire Decision Reports ("Reports"). All products sold on the Platform are digital. We do not sell, and this Policy does not cover, any physical good. Nothing purchased on EduAspire is shipped by courier, post, or any physical logistics provider. This Policy is provided, in line with the Consumer Protection (E-Commerce) Rules, 2020, to give you clear, upfront information about delivery mode, timelines and process, exactly as a shipping policy would for a physical product — adapted to the fact that delivery here is instantaneous and digital rather than physical and multi-day.

2. What "delivery" means for a Decision Report

Delivery of a Decision Report means making the completed Report available to you as a downloadable PDF document (and/or access via your account on the Platform, where account-based access is offered), sent to the email address you provided at checkout and/or made available through a secure, time-limited download link. Delivery does not involve any physical packaging, courier, postal service, or in-person handover of any kind.

3. Delivery timeline

Because a Decision Report is compiled specifically for the institution and/or programme you select, and depends on the depth of official information already verified for that specific institution/programme, delivery timelines vary based on report complexity and current preparation queue, and are as follows:

These are estimated timelines, not guaranteed delivery windows in the sense a physical-goods shipping policy would use, because report preparation is a research process, not a warehouse dispatch. Where we anticipate a delay beyond the ranges above for your specific order, we will proactively email you with an updated expected delivery time. If you do not receive your Report within the applicable window and have not received any delay notice from us, please see Section 6 (Non-Delivery) below.

4. Delivery confirmation

You will receive an email confirmation at each of the following stages: (a) order and payment confirmation, immediately after successful payment; and (b) delivery confirmation, when your Report is ready, containing either the Report as an attachment or a secure download link (and, where applicable, instructions to access it via your Platform account). Please check your spam/promotions folder if you do not see these emails in your primary inbox, and add support@eduaspire.in to your contacts to reduce the chance of this happening.

5. Download link validity

Where a Report is delivered via a secure download link rather than a direct email attachment, the link is typically valid for 30 days from the date of delivery. We recommend downloading and saving your own copy of the Report promptly after delivery. If your download link has expired, contact us at support@eduaspire.in with your order reference and we will re-issue access at no additional charge.

6. Non-delivery

If you have not received your Report within the applicable timeframe stated in Section 3, and you have not received a delay notice from us, please first check the following before contacting us: (a) your spam/promotions folder; (b) that the email address you provided at checkout was entered correctly (a typo in your email address is the most common cause of non-delivery, and we are not able to resend to an address we were not given); and (c) your order confirmation email for the expected delivery window for your specific report tier.

If none of the above resolves the issue, email support@eduaspire.in with your order reference and the email address used at checkout. We will investigate and either re-deliver your Report or, where appropriate under our Refund & Cancellation Policy, process a refund.

7. Incorrect contact details provided by you

If you provided an incorrect or inactive email address at checkout, and this is the reason a Report could not be delivered, please contact us as soon as possible with your order reference and the correct email address; we will re-send delivery to the corrected address once we are able to verify the order is genuinely yours. Non-delivery caused solely by an incorrect email address you provided is not, by itself, treated as a delivery defect under our Refund & Cancellation Policy, but we will still work with you to get your Report delivered correctly.

8. Geographic availability

Because our Services are entirely digital, they are accessible to anyone with an internet connection, anywhere. There are no geographic shipping restrictions or zones. Pricing is displayed and charged in Indian Rupees (₹); if you are paying from outside India, your bank or card issuer may apply its own currency-conversion rate and any applicable cross-border transaction fee, which is outside our control.

9. Format and compatibility

Decision Reports are delivered as PDF documents, readable on any standard PDF viewer on desktop, laptop, tablet or mobile devices. No special software or subscription is required beyond a free PDF reader. If you experience a technical issue opening or reading a delivered Report, contact support@eduaspire.in and we will assist or re-issue the Report in an alternative accessible format where feasible.

10. No re-shipping or address-change requests

As there is no physical shipment, there is no concept of a shipping address, courier tracking number, or re-shipment to a different address. If you need a Report re-sent to a different email address after original delivery, contact support@eduaspire.in with your order reference and we will assist, subject to reasonable identity verification to protect your account and order from unauthorised access.

11. Why delivery times vary by report tier

Unlike a physical warehouse shipment, where dispatch time is largely independent of what was ordered, the time to compile a Decision Report depends on how much verified information already exists for the specific institution and programme you selected, and how much additional source-checking is required to complete the report tier you purchased. A General Programme Decision Report often draws on information already well-documented for a widely-offered programme. A B.Tech & Similar Engineering Decision Report typically requires checking branch-specific accreditation, entrance-route and fee detail. An MBBS/MD/MDS & High-Value Programme Decision Report involves the most extensive verification, given the regulatory complexity (NMC recognition, seat matrices, category-wise cutoffs) around medical and dental admissions — which is why this tier carries both a longer typical delivery window and a higher price, reflecting the depth of research involved rather than an arbitrary delay.

12. Order tracking and status updates

After payment, you will not see a courier-style live tracking map, since there is no physical movement to track. Instead, you can check the status of your order — received, in preparation, or delivered — at any time by emailing support@eduaspire.in with your order reference number from your payment confirmation email. We aim to respond to status queries within one business day.

13. Business days and holidays

Our estimated delivery windows in Section 3 are expressed in business days/hours. Where a national holiday or an unusual, disclosed operational event falls within your order's preparation window, delivery may take slightly longer than the stated estimate; we will notify you by email if this applies to your order. Our support team is available to respond to delivery queries on all working days, excluding national holidays.

14. Relationship to our other policies

This Policy should be read together with our Terms & Conditions and Refund & Cancellation Policy. Where a delivery issue also gives rise to a refund or re-delivery entitlement, the Refund & Cancellation Policy governs how that is resolved.

15. Frequently asked questions

16. Changes to this Policy

We may update this Policy from time to time, including as we introduce new digital product types or delivery mechanisms. The "Last updated" date at the top of this page reflects the most recent revision.

17. Mandatory e-commerce disclosures

In line with the disclosure requirements of the Consumer Protection (E-Commerce) Rules, 2020, we confirm the following in relation to every order placed on the Platform: the seller of record is Midaspire Solutions Private Limited, operating eduaspire.in directly (we do not operate as a marketplace listing third-party sellers); the mode of payment accepted is through our third-party payment gateway (cards, UPI, net-banking and wallets, as made available on the checkout page at the time of your order); delivery is exclusively digital, as described in Sections 1–10 above, with no physical shipping charge applicable; the total price displayed at checkout, inclusive of applicable taxes, is the final price payable, with no hidden charges added after checkout; and the timelines for delivery, cancellation, refund and grievance redressal are as set out in this Policy and our Refund & Cancellation Policy. Where any of these details change for a specific order (for example, a promotional price), the checkout page will reflect the correct, current information before you complete payment.

18. Why this policy exists in digital form

Most Indian e-commerce shipping policies are written for physical goods: a box is packed, a courier is assigned, a tracking number is issued, and a package is driven or flown to an address. None of those steps apply to a digital Report. We have written this Policy to explain the digital equivalent of each relevant step — confirmation, preparation, delivery, access and re-issue — clearly and specifically, rather than adapting a physical-goods template loosely and leaving you to guess which parts genuinely apply. If any part of this Policy is unclear, or you are used to a different delivery process from other online purchases you have made, contact us and we will explain the specific step you are asking about in plain terms.

19. Customer support for delivery issues

Our support team handles delivery-related queries by email at support@eduaspire.in and aims to acknowledge every message within one business day and resolve straightforward delivery issues (such as re-sending to a corrected email address, or re-issuing an expired download link) within a further one to two business days. For issues that require investigation with our payment gateway or hosting/email-delivery provider, we will keep you updated on progress at least every 3 business days until resolved, rather than leaving you without a response while we investigate.

20. Contact us

For any question about delivery of your order, contact support@eduaspire.in or write to our registered office at Ground Floor, PFS Club House, Roshni Tech Hub, Marathahalli Main Road, Lakshminarayana Pura, EPIP Zone, Chinnapanna Halli, Bengaluru, Karnataka 560037.