1. Applicability
This Refund & Cancellation Policy ("Policy") applies to all paid products purchased on eduaspire.in, currently comprising EduAspire Decision Reports ("Reports"), offered by Midaspire Solutions Private Limited ("EduAspire", "we", "us", "our"). This Policy should be read together with our Terms & Conditions and Shipping & Delivery Policy. It is framed with reference to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and applicable Reserve Bank of India (RBI) directions on payment processing and refunds. The free parts of the Platform (search, directories, comparisons, calculators and general information) are provided at no cost and are not covered by this Policy, as no payment is involved.
2. Nature of the product
A Decision Report is a digital research product prepared specifically for the institution and/or programme you select at the time of purchase. Because a Report is prepared and delivered digitally, and because meaningful preparation work begins as soon as an order is confirmed, our cancellation and refund windows are structured around the stage your order has reached, as set out below, rather than a generic "any time" window that would be appropriate for a physical, resalable product.
3. Cancellation before preparation begins
You may cancel an order and receive a full refund if you contact us within 2 hours of completing payment, provided preparation of your Report has not yet started. To cancel within this window, email support@eduaspire.in with your order reference (sent to you in your payment confirmation email) and the words "Cancel Order" in the subject line. We will confirm cancellation and initiate a full refund within 2 business days of confirming that preparation had not yet begun.
4. Cancellation after preparation has begun
Once preparation of your Report has begun (which may occur any time after the 2-hour window in Section 3, and in any case no later than 24 hours after order confirmation), the order can no longer be cancelled for a full refund, because research and compilation work specific to your selected institution/programme has already been undertaken. In this situation:
Before delivery
If you cancel after preparation has begun but before the Report has been delivered to you, you are eligible for a 50% refund of the amount paid, reflecting work already completed.
After delivery
Once a Report has been delivered to the email address or account associated with your order, the purchase is treated as fulfilled and is non-refundable, except as set out in Section 5 (Defective or Non-Delivery) below.
5. Defective, incomplete or non-delivered Reports
You are entitled to a full refund, or, at your option, a corrected re-delivery at no additional cost, in any of the following situations, which we treat as a defect in delivery rather than a change of mind:
Non-delivery
You did not receive your Report within the timeframe specified in our Shipping & Delivery Policy, and non-delivery is confirmed not to be due to an incorrect email address or contact detail you provided.
Wrong product
The Report delivered is for a different institution, programme, or report tier than the one you paid for.
Materially incompleteThe Report delivered is missing entire sections that the report tier you purchased is described as covering on the Platform at the time of your purchase (not merely sections where underlying data is genuinely unavailable from any official source, which is disclosed within the Report itself rather than fabricated — see our Disclaimer). Duplicate or erroneous charge
You were charged more than once for the same order, or charged an incorrect amount due to a technical error on the Platform or at the payment gateway.
To claim a refund or re-delivery under this Section, email support@eduaspire.in within 7 days of delivery (or of the expected delivery date, in the case of non-delivery), with your order reference and a description of the issue. We will investigate and respond within 3 business days.
6. What is not eligible for a refund
Except as expressly provided in Sections 3, 4 and 5 above, the following are not eligible for a refund:
Change of mind after delivery
Once a correctly prepared Report matching your order has been delivered, we cannot "un-deliver" the research and information it contains, so a simple change of mind after delivery does not qualify for a refund.
Incorrect selection by you
If you selected the wrong institution, programme, or report tier at checkout and this was not corrected before preparation began (see Section 3), the order is not eligible for a refund on that basis alone once preparation has started.
Dissatisfaction with a genuinely disclosed data gap
Where the Report itself discloses that a specific fact (for example, a particular fee component or a recent cutoff figure) could not be verified from an official source at the time of preparation, this is not treated as a defect, since we do not fabricate figures to fill a gap.
Outcome-based dissatisfactionBecause a Decision Report is research and information, not a guarantee of any admission, fee, scholarship or placement outcome (see our Terms & Conditions), a refund request based solely on an admission, fee or outcome not matching what a Report described as researched information is not, by itself, grounds for a refund.
7. How refunds are processed
Approved refunds are processed to the original payment method used at checkout (card, UPI, net-banking or wallet, as applicable), through our payment gateway partner. We do not process refunds in cash or to a different account/instrument than the one used for the original payment, in line with RBI guidelines on payment aggregators. Once we approve a refund, we initiate it within 2 business days; the time for the amount to actually reflect in your account thereafter depends on your bank or payment provider, and typically takes 5–7 business days, though in some cases (particularly for net-banking or certain bank processing cycles) it may take up to 10–14 business days. We will share a refund reference/transaction ID with you once initiated. If a refund does not reflect within 14 business days of our confirmation, please contact us with your refund reference and we will follow up with the payment gateway/your bank on your behalf.
8. Partial refunds and adjustments
Where a Policy section above provides for a partial refund (for example, the 50% refund for cancellation after preparation has begun but before delivery), the balance amount retained reflects the value of work already completed and is not separately itemised beyond what is stated in this Policy. Any applicable Goods and Services Tax (GST) or other statutory levy already remitted in connection with the retained portion is not separately refundable to you but may be reflected in the tax treatment of the refunded amount as required by law.
9. Failed or pending payments
If an amount is debited from your account but your order does not show as confirmed on the Platform (for example, due to a payment gateway timeout or bank processing delay), please do not attempt the payment a second time immediately. Such amounts are typically auto-reversed by the payment gateway or your bank within 5–7 business days without any action needed from you. If the amount has not been reversed and your order is not visible in any confirmation email within 7 business days, contact us at support@eduaspire.in with your bank statement reference and the approximate time of the transaction, and we will investigate with our payment gateway partner.
10. Chargebacks and disputes raised with your bank
We encourage you to contact us directly at support@eduaspire.in to resolve any payment issue before raising a chargeback or dispute with your card issuer or bank, as this is typically faster for you. If a chargeback is raised, we will respond to the payment gateway/card network with relevant order, delivery and communication records to substantiate the transaction, in accordance with the applicable card-network and RBI dispute-resolution process.
11. How to request a cancellation or refund
To request a cancellation, refund, or re-delivery under this Policy, email support@eduaspire.in with: (a) your order reference number, (b) the email address and phone number used at checkout, (c) the reason for your request, referencing the relevant section of this Policy, and (d) for a defect claim, a description of what was incorrect, incomplete, or not delivered. We will acknowledge your request within 24 hours and aim to resolve it within 3–5 business days.
12. Refund timelines by payment method
The 5–7 business day estimate in Section 7 is typical, but the exact time for an approved refund to reflect in your account varies by the payment method and bank/provider involved:
Credit card
Usually 5–7 business days from initiation, though some card issuers take up to one full billing cycle to show the credit clearly.
Debit card
Usually 5–7 business days from initiation.
UPI
Usually the fastest method, often reflecting within 2–4 business days, though this depends on your UPI app/bank.
Net banking
Can take up to 7–10 business days depending on your bank's own processing cycle.
Wallets
Usually 2–5 business days, subject to the wallet provider's own policy.
These timelines are set by the payment networks, banks and wallet providers involved, not by EduAspire, and are provided here for your planning purposes rather than as a guarantee we can enforce on a third party.
13. Taxes on refunded amounts
Where Goods and Services Tax (GST) was charged on your original purchase, a full refund includes the GST component originally charged. For a partial refund under Section 4, GST is refunded proportionately to the refunded principal amount, consistent with applicable GST law and our obligations under the Central Goods and Services Tax Act, 2017. A revised tax invoice or credit note will be made available to you, where applicable, reflecting the refunded amount.
14. Checking your order and refund status
Your order confirmation email contains your order reference number. To check the status of an order or a submitted refund request, email support@eduaspire.in with your order reference, and we will confirm the current stage (preparation in progress, delivered, refund approved, refund initiated, or refund completed) within one business day.
15. Grievance escalation
If you are not satisfied with how your cancellation or refund request has been handled, you may escalate it to our Grievance Officer named in our Privacy Policy, or approach the consumer helpline/consumer forum applicable to you under the Consumer Protection Act, 2019, including the National Consumer Helpline (toll-free 1915 / 1800-11-4000) or the e-daakhil portal for filing a consumer complaint online.
16. Frequently asked questions
Can I get a refund if I simply change my mind after delivery?
No, once a correctly prepared Report matching your order has been delivered, a change of mind alone does not qualify for a refund, as explained in Section 6.
What if I bought the wrong report tier by mistake?
Contact us immediately. If preparation has not yet begun, we will correct it or cancel for a full refund under Section 3. If preparation has already started, Section 4's partial-refund terms apply.
Do you charge a cancellation fee?
No separate cancellation fee is charged; the amounts described in Sections 3 and 4 already reflect what is refundable at each stage.
I was charged but never got an order confirmation — what do I do?
See Section 9 (Failed or pending payments) — most such cases resolve automatically via bank/gateway reversal, and we will help you track down the rest.
17. Changes to this Policy
We may update this Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. The Policy in effect at the time you place an order governs that order, unless a subsequent change is required to be applied retroactively by law.
18. Contact us
For any question about this Policy, or to raise a cancellation or refund request, contact support@eduaspire.in or write to our registered office at Ground Floor, PFS Club House, Roshni Tech Hub, Marathahalli Main Road, Lakshminarayana Pura, EPIP Zone, Chinnapanna Halli, Bengaluru, Karnataka 560037.
